Author: Shayla Pearson

In the public sector, soft skills—such as communication, empathy, adaptability, and problem-solving—are crucial for effectively serving diverse communities and achieving organizational goals. Unlike technical skills, soft skills equip employees to manage relationships, understand public needs, and navigate complex situations, fostering trust and engagement. Soft skills enable public sector teams to handle high-pressure environments, resolve conflicts…

In today’s globalized economy, workplace diversity is more than just a box to check—it’s a powerful asset that can drive innovation, problem-solving, and business success. Cultural fluency, the ability to understand, navigate, and leverage diverse cultural backgrounds, is critical for organizations aiming to turn diversity into a competitive advantage. This post explores how cultural diversity…

In the public sector, success is not just about achieving strategic goals or meeting policy objectives; it’s also about effectively serving communities, fostering collaboration, and maintaining public trust. While technical expertise is crucial, soft skills—such as communication, empathy, adaptability, and leadership—are equally vital for public sector employees. This post explores why soft skills are essential…

Public entities and non-profits often grapple with time and budget limitations, making traditional training approaches difficult to implement. Micro-learning offers a streamlined and impactful alternative, allowing for continuous professional development without overwhelming resources. This bite-sized learning strategy delivers concise, targeted sessions focused on immediate needs, fitting seamlessly into demanding schedules while being cost-effective. Why Micro-Learning…

Micro-learning has emerged as a powerful tool for continuous professional development, especially in government roles where time and efficiency are paramount. At JH Miles & Associates, Micro-Learning Sessions are specifically designed to address the need for concise, high-impact training that fits seamlessly into busy schedules. These sessions, lasting between 1 to 4 hours, deliver focused…