Open Enrollment Session Schedule

 

  • Stay on Message: Get Results

    Learn to anticipate and handle diversions, manage stress, and respond to challenging questions with clarity.

  • Customer Service with a Purpose

    Discover your customers’ needs (both internal and external), to catalog the skills you possess, and to achieve mastery through practice.

  • Presentation Skills

    Learn to organize content with clarity and precision while applying effective techniques to maintain audience engagement.

  • Coaching for Results

    Develop quality relationships and resolve dilemmas such as retention, engagement, skill acquisition, goal alignment, & overall performance.

  • Conducting Effective Briefings

    Learn to prepare briefings that are thorough and informative, and learn impromptu speaking skills to masterfullt answer questions.

  • Increasing Your Personal Power

    Distinguish between personal and positional power, create a personal power profile, and develop a plan for increasing personal power.

  • Increasing Your Personal Power

    Distinguish between personal and positional power, create a personal power profile, and develop a plan for increasing personal power.

  • Decision Making Under Pressure

    Use practical techniques to effectively handle stress, bolster your confidence, and refine your decision-making skills.

  • Resistance to Change

    Learn practical tools and insights for understanding and addressing resistance within organizations.