As long as other people exist in the world, there will be conflict, disagreements, and personality clashes. They are simply a part of life. When we try to ignore difficult behaviors, it usually ends up costing us, but when an uncomfortable situation is well managed, it helps us to learn and grow — both personally and professionally. Therefore, the purpose of this course is to provide research-based tools and strategies for handling challenging interactions with your team members, clients, and other individuals. You will learn how to classify the types of difficult behaviors, understand what motivates these behaviors, and engage in behavioral interventions to prevent them from escalating or reoccurring. These skills will help you to maintain a positive and productive workplace.
About the Course
Overview
Most communication between teammates is largely productive and cordial. However, sometimes people encounter individuals with particularly difficult behaviors that make these interactions unproductive and stressful. To encourage a positive and productive workplace, it is important to develop skills to limit the number and the impact of these occurrences while guiding employees to more appropriate behavior.
In this course, through guided discussion, interactive exercises and role plays, students will learn several types of difficult behaviors, the causes and consequences of such behaviors, and new techniques to handle difficult conversations.
Learning Objectives
At the end of this workshop, participants will be able to
- Recognize and assess patterns of communicating assertively
- Describe the conflict resolution process
- Learn and practice behavioral interventions for confronting challenging behaviors (bullies, slackers, gossips, etc.)
- Distinguish between challenging behavior and other personnel problems
- Describe the process for accessing help beyond personal resources
Who should take this course
Everyone in every organization can benefit from learning how to identify and address challenging behaviors encountered at work. This course details how to skillfully navigate these difficult interactions without alienating people or endangering the relationship.
- Conflict avoiders
- Those quick-to-anger
- Introverts
Current Managers
Aspiring Managers
Committee Heads
Staff Members
Leaders
Human Resources Personnel
Project Managers
Administrative/Support Staff
open enrollment
Enroll Today
Open enrollment provides a flexible training option for individuals and professionals seeking to enhance their skills independently. This approach allows participants from various organizations, or those self-sponsored, to register for pre-scheduled courses, offering a unique opportunity to learn alongside a diverse group of peers. LEARN MORE
1 Day
9 am - 5 pm EST
Online
Reserve your seat(s) for our scheduled open enrollment courses through the end of 2024.
Apr 28
Dealing with People with Difficult Behavior
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
Jul 23
Dealing with People with Difficult Behavior
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
Oct 17
Dealing with People with Difficult Behavior
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
exclusive enrollment
Looking for a tailored experience for your team?
Exclusive enrollment offers a tailored training experience designed specifically for organizations looking to equip their teams with specialized skills. This option allows companies to schedule private sessions for their employees, ensuring the curriculum is directly aligned with their unique goals and challenges. LEARN MORE
Blended Teleconference
Classroom
Webinar
Interested in customizing a learning experience that aligns perfectly with your team’s needs? Fill out the form to inquire about our exclusive enrollment options. Our dedicated team will work closely with you to design a training program tailored specifically to your organization’s objectives and challenges.
What People Say
JHMA provided a top notch training and professional development seminar in an engaging and exciting way! As a former instructor myself, I could appreciate the tact, effectiveness and art form of the instructor’s delivery style.
N.K.
Program Specialist, TSA
I can honestly say that [JHMA's] work has helped to shape the culture of McNeil Technologies to one that is positive, collaborative, and open. We could not be happier with the results.
James McNeil
Ceo, McNeil Technologies, Inc.
[JHMA] designs, develops and delivers truly outstanding workshops, training and interventions... I have found no one more capable at reaching people and organizations where they are and helping them to change for the better.
James F. Garrett
Founder and former President & CEO, Sentel Corp
