As long as other people exist in the world, there will be conflict, disagreements, and personality clashes. They are simply a part of life. When we try to ignore difficult behaviors, it usually ends up costing us, but when an uncomfortable situation is well managed, it helps us to learn and grow — both personally and professionally. Therefore, the purpose of this course is to provide research-based tools and strategies for handling challenging interactions with your team members, clients, and other individuals. You will learn how to classify the types of difficult behaviors, understand what motivates these behaviors, and engage in behavioral interventions to prevent them from escalating or reoccurring. These skills will help you to maintain a positive and productive workplace.
Most communication between teammates is largely productive and cordial. However, sometimes people encounter individuals with particularly difficult behaviors that make these interactions unproductive and stressful. To encourage a positive and productive workplace, it is important to develop skills to limit the number and the impact of these occurrences while guiding employees to more appropriate behavior.
In this course, through guided discussion, interactive exercises and role plays, students will learn several types of difficult behaviors, the causes and consequences of such behaviors, and new techniques to handle difficult conversations.
At the end of this workshop, participants will be able to
Everyone in every organization can benefit from learning how to identify and address challenging behaviors encountered at work. This course details how to skillfully navigate these difficult interactions without alienating people or endangering the relationship.
Current Managers
Aspiring Managers
Committee Heads
Staff Members
Leaders
Human Resources Personnel
Project Managers
Administrative/Support Staff
Open enrollment provides a flexible training option for individuals and professionals seeking to enhance their skills independently. This approach allows participants from various organizations, or those self-sponsored, to register for pre-scheduled courses, offering a unique opportunity to learn alongside a diverse group of peers. LEARN MORE
Dec 4
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
Exclusive enrollment offers a tailored training experience designed specifically for organizations looking to equip their teams with specialized skills. This option allows companies to schedule private sessions for their employees, ensuring the curriculum is directly aligned with their unique goals and challenges. LEARN MORE
Interested in customizing a learning experience that aligns perfectly with your team’s needs? Fill out the form to inquire about our exclusive enrollment options. Our dedicated team will work closely with you to design a training program tailored specifically to your organization’s objectives and challenges.
916 Main Street, Suite 302
Lynchburg, VA 24504
Phone: (434) 385-3818
Fax: (434) 385-3817
info@jhmilesandassociates.com
Capability Statement
Primary NAICS Codes
Primary NIGP Codes
Primary PSC Codes
Small Disadvantaged Business
SBA Certified 8(a)
SAM Unique Entity ID: LYB1DREBGL17
DUNS Number: 84-876-2894
CAGE Code: 4JGX3
Virginia SWAM-certified: 808081
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