Build a workplace culture that turns conflicts into opportunities for growth and collaboration. This course offers practical tools to navigate conflicts, addressing issues from relationships to power imbalances and differences in values. Utilizing the Thomas-Kilmann Conflict Mode Instrument, participants will learn to identify conflict types and apply effective communication strategies for collaborative resolutions. In this way, you will explore constructive approaches to conflicts, fostering a cohesive and healthy workplace climate.
About the Course
Overview
All organizations experience conflict. However, conflict need not be destructive. This interactive workshop provides practical tools and techniques for resolving workplace conflict involving relationships, power imbalances, methods and procedures, and differences in values.
Participants will explore communication strategies for effectively lowering emotional intensity and seeking win-win outcomes. The Thomas-Kilmann Conflict Mode Instrument (TKI) serves as a valuable tool for evaluating individual conflict styles and discussing the strengths and weaknesses inherent in different approaches to conflict resolution within professional settings. Enrollees will also learn how to constructively manage conflicts between individuals and within teams to build cohesive and healthy workplace climates.
Learning Objectives
At the end of this workshop, participants will be able to
- Define conflict and describe how it is formed
- Identify the types, sources and consequences of conflict
- Detail the five styles of dealing with conflict
- Assess one’s personal style for dealing with conflict
- Demonstrate communication strategies that encourage collaboration
Who should take this course
This course is tailored for leaders and professionals seeking to navigate and resolve workplace conflicts effectively. Those working with teams or groups of people will earn a comprehensive understanding of why conflict occurs, the differences that may arise, and how to manage that conflict with vital communication skills creating a healthier, more cohesive atmosphere. They will also understand what style of dealing with conflict feels more suited for them.
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Administrative/Support Staff
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Aspiring Managers
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Committee Chair or Cross-functional Team Leads
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Current Managers
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Human Resources Personnel
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Leaders at Every Level
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Marketing/Sales Staff
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Program Managers
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Project Managers
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Staff Members Who Engage in Formal and Informal Peer Coaching
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Staff Members Who Interact with Internal and/or External Stakeholders
open enrollment
Enroll Today
Open enrollment provides a flexible training option for individuals and professionals seeking to enhance their skills independently. This approach allows participants from various organizations, or those self-sponsored, to register for pre-scheduled courses, offering a unique opportunity to learn alongside a diverse group of peers. LEARN MORE
1 Day
9 am - 5 pm EST
Online
Reserve your seat(s) for our scheduled open enrollment courses through the end of 2024.
Apr 2
Managing Workplace Conflicts
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
Aug 15
Managing Workplace Conflicts
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
Nov 19
Managing Workplace Conflicts
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
ARE YOU A GOVERNMENT EMPLOYEE WHO NEEDS TO SECURE YOUR SEAT(S) WITH A PURCHASE ORDER OR SF-182?
Click below to sign up for open enrollment classes, when you are not paying with a credit/debit card.
exclusive enrollment
Looking for a tailored experience for your team?
Exclusive enrollment offers a tailored training experience designed specifically for organizations looking to equip their teams with specialized skills. This option allows companies to schedule private sessions for their employees, ensuring the curriculum is directly aligned with their unique goals and challenges. LEARN MORE
Blended Teleconference
Classroom
Webinar
Interested in customizing a learning experience that aligns perfectly with your team’s needs? Fill out the form to inquire about our exclusive enrollment options. Our dedicated team will work closely with you to design a training program tailored specifically to your organization’s objectives and challenges.
What People Say
JHMA provided a top notch training and professional development seminar in an engaging and exciting way! As a former instructor myself, I could appreciate the tact, effectiveness and art form of the instructor’s delivery style.
N.K.
Program Specialist, TSA
I can honestly say that [JHMA's] work has helped to shape the culture of McNeil Technologies to one that is positive, collaborative, and open. We could not be happier with the results.
James McNeil
Ceo, McNeil Technologies, Inc.
[JHMA] designs, develops and delivers truly outstanding workshops, training and interventions... I have found no one more capable at reaching people and organizations where they are and helping them to change for the better.
James F. Garrett
Founder and former President & CEO, Sentel Corp
