Customer service skills have long been identified as integral to the success of organizations across the globe. Therefore, employees at every level must know how to handle customer problems, enhance customer relationships, and manage personal stress and time. Chances are you already have a wealth of information that just needs creative application. So, in this course, you will be given the opportunity to discover your customers’ needs (both internal and external), to catalog the skills you possess, and to achieve mastery through practice.
About the Course
Overview
Customer service can make or break an organization. In order to establish a concrete customer service reputation, every forward-facing employee must be customer focused—capable of identifying and responding to the needs of your clients. This course focuses on discovering customer needs (both internal and external), identifying award-winning customer service practices, assisting participants in cataloging the skills they possess and achieving mastery through practice.
Learning Objectives
At the end of this workshop, participants will be able to
- Assess personal skills for customer service delivery
- Identify customer needs
- Model how to build rapport with customers
- Demonstrate listening and responding with intentionality
- Turn customer complaints into problem solving
Who should take this course
Anyone interested in building strong relationships with internal and external customers that can lead to greater personal effectiveness should enroll in this class. Participants will learn the importance of and process for cultivating a service mentality, authenticity, and openness.
Current Managers
Aspiring Managers
Committee Heads
Staff Members who interact with internal and/or external stakeholders
Leaders
Project Managers
Marketing/Sales Staff
open enrollment
Enroll Today
Open enrollment provides a flexible training option for individuals and professionals seeking to enhance their skills independently. This approach allows participants from various organizations, or those self-sponsored, to register for pre-scheduled courses, offering a unique opportunity to learn alongside a diverse group of peers. LEARN MORE
1 Day
9 am - 5 pm EST
Online
Reserve your seat(s) for our scheduled open enrollment courses through the end of 2024.
Nov 12
Customer Service with a Purpose
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
ARE YOU A GOVERNMENT EMPLOYEE WHO NEEDS TO SECURE YOUR SEAT(S) WITH A PURCHASE ORDER OR SF-182?
Click below to sign up for open enrollment classes, when you are not paying with a credit/debit card.
exclusive enrollment
Looking for a tailored experience for your team?
Exclusive enrollment offers a tailored training experience designed specifically for organizations looking to equip their teams with specialized skills. This option allows companies to schedule private sessions for their employees, ensuring the curriculum is directly aligned with their unique goals and challenges. LEARN MORE
Blended Teleconference
Classroom
Webinar
Interested in customizing a learning experience that aligns perfectly with your team’s needs? Fill out the form to inquire about our exclusive enrollment options. Our dedicated team will work closely with you to design a training program tailored specifically to your organization’s objectives and challenges.
What People Say
JHMA provided a top notch training and professional development seminar in an engaging and exciting way! As a former instructor myself, I could appreciate the tact, effectiveness and art form of the instructor’s delivery style.
N.K.
Program Specialist, TSA
I can honestly say that [JHMA's] work has helped to shape the culture of McNeil Technologies to one that is positive, collaborative, and open. We could not be happier with the results.
James McNeil
Ceo, McNeil Technologies, Inc.
[JHMA] designs, develops and delivers truly outstanding workshops, training and interventions... I have found no one more capable at reaching people and organizations where they are and helping them to change for the better.
James F. Garrett
Founder and former President & CEO, Sentel Corp
