Open Enrollment
Where Learning Meets Opportunity
FAQs
Most frequently asked questions and answers.
Open enrollment courses are online learning opportunities available to anyone interested in expanding their knowledge and skills. These one-day courses cover a range of subjects and are designed for personal and professional growth.
Enrolling is simple! Choose your preferred course, pay the registration fee, and you’ll be automatically enrolled for the chosen session. After completing your payment, you’ll receive an email confirmation with details about the course, including the schedule, access instructions, and any necessary materials.
Our open-enrollment courses are one full-day session, lasting approximately 8 hours. The day includes a mid-day break for lunch and a few shorter breaks to ensure an engaging learning experience.
Our online courses are conducted through Zoom. To participate, you’ll need a computer or device with internet access. Detailed instructions for accessing the virtual classroom will be provided upon enrollment.
Absolutely! You can register for multiple courses that align with your interests and schedule. Each course offers a unique learning opportunity.
We offer convenient online payment options. Choose your desired course, and proceed with payment using a credit/debit card. If you are a government agency and need to pay via purchase order or SF-182 we can assist you personally.
Yes, upon successfully completing the course, you’ll receive a certificate of completion that acknowledges your participation and achievement.
Course materials, including handouts and surveys, will be provided electronically. Any required reading materials will be specified at the start of the course.
To receive updates on upcoming courses, subscribe to our newsletter and follow us on social media. Our platforms are regularly updated with new learning opportunities.
While we don’t offer group discounts, we’re excited to welcome teams and groups to our courses. This would fall into our exclusive enrollment courses. Organizations can choose from our entire catalog and schedule customized sessions for their team. Inquire here.
When you register for one of our online courses through Eventbrite, you’ll receive a confirmation email from Eventbrite. This email will contain a link to an event attendee page where you can find detailed instructions on how to attend the course online.
Yes, we utilize a third-party platform to streamline the ticketing and registration process for our open enrollment courses. We partner with Eventbrite, a trusted and widely-used online event management and ticketing platform, to facilitate the sale of seats for our courses. Eventbrite helps us efficiently manage registrations, ticketing, and attendee communication, ensuring a smooth and user-friendly experience for our course participants.
Upon successful registration, you will receive a confirmation email from Eventbrite. This email will contain a link to the event attendee page, where you’ll find detailed instructions on how to access and attend the online course. The event attendee page will provide all the necessary information, including the date, time, and platform (e.g., Zoom) for the online course.
While Eventbrite is our primary platform for online course registrations, we also offer alternative methods for specific cases, such as government agencies that may need to submit purchase orders or SF-182 forms. These alternative methods ensure flexibility in registration to accommodate different organizational requirements. Learn More
If you’ve registered for one of our courses through Eventbrite and haven’t received a confirmation email, please follow these steps:
1. Check Your Inbox: First, please check your email inbox, including any folders like “Promotions” or “Updates.” The confirmation email should arrive shortly after you complete your registration.
2. Check Your Spam or Junk Folder: Occasionally, automated emails may be filtered as spam by your email service provider. Please take a look in your spam or junk folder to see if the confirmation email is there.
3. Whitelist Our Email Address: To ensure you receive future emails from us, consider adding our email address to your email provider’s safe sender or contact list.
4. Verify Your Email Address: Double-check that the email address you provided during registration is accurate. If there’s a mistake in your email address, you may not receive our emails.
5. Contact Our Support Team: If you’ve completed the above steps and still haven’t received the confirmation email, please reach out to our support team for assistance. We’ll be happy to help you confirm your registration and provide any necessary details about the course.
We’re here to assist you with any questions, concerns, or assistance you may need. Please take a moment to fill out the form below, and a member of our dedicated support team will get back to you as soon as possible.
How We Can Help:
- Technical Assistance: Encountering technical issues with our courses or website? Let us know, and we’ll provide prompt support to resolve any challenges you’re facing.
- Course Information: Need more details about a specific course, its content, or the enrollment process? We’re here to provide the information you seek.
- Billing and Payments: If you have questions regarding billing, payments, or refunds, please don’t hesitate to ask. Our finance team is ready to assist.
- General Inquiries: Have a question that doesn’t fit neatly into the categories above? Feel free to reach out with any general inquiries, and we’ll do our best to assist you.
Our Commitment:
At JH Miles & Associates, Inc., customer satisfaction is our top priority. We strive to provide timely and effective support to ensure your experience with us is smooth and enjoyable. Whether you’re a current student, a prospective learner, or a partner organization, your needs are important to us.
Response Time:
We aim to respond to all inquiries within 1-2 working days, though it’s often much quicker. Rest assured that your query will be addressed promptly.
Additional Resources:
Before reaching out, you might find answers to common questions in our FAQs above.
